iTermin Quality Policy

A quality policy is necessary for quality management in services.

Facilitating Seamless Service Delivery Across Industries

1. Purpose This document outlines iTermin’s vision, mission, and values as integral parts of our quality management system, governed by our SOP 01 Quality Manual.
2. Target Group This quality policy is directed at all iTermin staff and the board.
3. Vision, Mission, and Values
   3.1 Vision iTermin aims to be an internationally scalable cloud service for various industries, focusing on secure digital communication.3.2 Mission Our mission is to create seamless service chains by equipping service providers with digital tools and solutions for their transition to modern, digitalized operations. iTermin ensures safety and security for clients and providers through a clear focus on quality, compliance, rigorous development processes, and routines.3.3 Values We pursue our mission and vision with:

   – Consideration: Respecting each other, seeing our clients as partners, and building trust-based relationships.
   – Attention and Awareness: Addressing the current and future needs of service providers and clients, valuing feedback, and innovating through collaborations.
   – Value-based Approach: Engaging employees, fostering leadership, creating customer value, and emphasizing sustainable business practices.

   iTermin is committed to being an attractive employer, fostering a positive work environment, high work ethics, and loyalty through employee involvement in continuous development. We encourage personal and professional growth, aiming for meaningful work experiences.

   Transparency and respect towards clients and stakeholders are fundamental to iTermin. We promote good relationships, offer flexibility, and nurture an environment conducive to self-expression and knowledge sharing.

4. Principles Our vision, mission, and values are realized through seven principles for quality management:
   1. Continuous improvement with a focus on service providers and clients.
   2. Leadership aligning iTermin’s direction with our values to fulfill our quality policy.
   3. Employee engagement by valuing their input and involving them in development.
   4. Process-based activities to enhance efficiency and outcomes.
   5. Commitment to constant improvement of our company and products.
   6. Evidence-based, risk-aware approach to our work.
   7. Active relationship management with customers and stakeholders for mutually beneficial strategies and long-term partnerships.

iTermin Quality Policy: More Information:

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